Invoices and payment
The subscription, the payment method and the invoices are for the owner of the account only. You find them under Account → Subscription and Account → Invoices.
Your payment method
Under Subscription, choose "Set up payment method". You confirm your account with a payment of €0.01 via iDEAL or credit card, processed by Mollie. After that we collect payments automatically from that bank account or credit card. Without a payment method you cannot upgrade to Pro.
When you pay
You pay in arrears. On the 1st of the month DenkCharge creates an invoice for the previous month, pro rata per day: a station you connect halfway through the month counts from that day. The amount is then collected automatically. If the total is €0, you get no invoice. Under Subscription you see the provisional amount for the current month.
You pay for a card order when you place it. You receive a separate invoice for it.
Your invoices
Under Invoices you find all your invoices, with Download PDF. You also receive every invoice by email: at the email address for invoices you enter under Account → Billing details, or otherwise at the owner’s address. A credit note, for example for a refund, has a negative amount.
What happens if a payment fails?
You get an email with a payment link right away and a reminder after 3 days; under Invoices you can also choose Pay now. After 14 days you see a notice in the app, and after 30 days you can no longer manage your account: only view it, pay and export. Your cards keep working. As soon as everything is paid, everything works as normal again right away.
Why a payment of €0.01?
It confirms that the bank account or credit card is yours, and gives permission to collect the invoices automatically from then on.
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